Last Updated October 6, 2025
A holiday rental booking (“Booking”) is made between the party accepting the above e-booking form (“Form”) (the "Client”, “You”, “Your”) AND the villa booking agent and service provider Aqualiving Villas Limited (“Us”, “We” or “Our”) representing the property owner (“Property Owner”) who is renting out the property specified in the Form (“Property”). Each Booking is subject to the following conditions (“Booking Conditions”):
A percentage of the total holiday rental cost (“Rental Cost”) outlined in the Form (“Deposit”) must be paid by You in order to secure the Property. No obligation from the Property Owner nor Us to secure the Property for You will exist until We have received this amount in full in cleared funds and the Form is duly filled by You and recorded electronically. Should You later cancel the Booking, cancellation charges are applicable in accordance with paragraph 3 and 5 of the Booking Conditions unless agreed differently at the time of the Booking and different cancellation charges are outlined clearly in the “notes” section of the Form.
The balance of the Rental Cost must be paid at least sixty (60) days before Your scheduled arrival at the Property ("Due Date"), unless otherwise specified in the Form or agreed differently as outlined clearly in the “notes” section of the Form. If such balance is not received by Us by the Due Date, We shall be entitled to cancel the Booking without liability and without limiting any other rights We may have, including Our right to cancellation charges and to retain the Deposit already paid. For Bookings made within sixty (60) days of Your scheduled arrival at the Property, You will be required to pay the full Rental Cost (100%) at the time of making the Booking.
If You wish to cancel the Booking, You must notify us in writing by e-mail at bookings@aqualivingvillas.com. Should You wish to cancel all or any part of the Booking, or the Booking is cancelled by Us due to non-payment by You pursuant to paragraph 2 above, We shall be entitled to retain 100% of the amount already paid to Us at the time of cancellation, except for any Damage Deposit already paid by You which will be fully refunded to the bank account details provided when making the Booking.
Although it is unlikely that We will have to make any changes to confirmed arrangements, it could occasionally happen, and We will notify you of any such changes as soon as reasonably practicable. If for any reason beyond Our control, We are unable to provide You with the Property You have booked, We will in the first instance see if there is a similar property in the same/similar area which We can reserve for You at no additional cost. If this is not possible or you do not wish to stay at any alternative property we propose, We will cancel the Booking and refund in full the amount paid to us for the Property, but We will not be liable for any other damages, losses, liabilities or cancellation charges suffered or incurred by You for any changes or cancellations made to You and/or Your party’s travel arrangements.
Only the maximum number of guests outlined in the Form may occupy the Property at any time (the "Party”). If the Party is larger than as stated in the Form, then the Property Owner (or any persons on their behalf) will be entitled to demand that You and Your party vacate the Property and the Booking will be cancelled by Us without the right to receive a refund.
It is your responsibility to obtain comprehensive travel insurance, including coverage for trip cancellation and medical expenses, for both your Booking and your entire Party. Appropriate coverage should be purchased before or at the time of Booking. Please consult your insurance provider or broker for advice. By making the Booking, you confirm that you have considered suitable travel insurance and agree that no claims will be made against us in this regard.
Arrivals and departures are usually on Saturdays, unless otherwise agreed in writing at the time of Booking. Standard Check-in time is from 3pm to 8pm and Check-out time is before 10am, unless agreed otherwise in the Form. Please contact Us as soon as reasonably possible after becoming aware of any flight or travel delays which might affect Your check-in time. We cannot guarantee early check-ins or late check-outs unless confirmed by Us in advance, which are always subject to availability. For check-in and/or check-out assistance before 8am and after 10pm an extra fee may be payable locally.
In certain countries, local government-imposed tourism taxes may apply to holiday rentals (“Local Taxes”). These taxes cannot be included in the Rental Cost and, where applicable, must be paid locally by You at the Property directly to the Property staff upon check-in or check-out, in the amount and manner determined by the relevant local authority. In Greece, the Local Tax is referred to as the “Climate Resilience Fee” and it applies to all rentals, charged on a nightly basis for each Booking. Please contact Us for further details, as the exact amount may be amended by the local authority from time to time and without much notice.
A Damage Bond is payable for the amount specified in the Form (“Damage Bond”) to Us when You pay the balance of the Rental Cost or by providing to Us your credit card guarantee for the full amount prior to Your check-in. The Damage Bond is required to cover the cost of any damage to the Property or its contents and/or any unpaid bills for extra services or purchases requested during Your stay, which were not prepaid by You and/or included in Your Rental Cost.
You are required to report any damages to the Property or its contents to the Property staff or to Us without delay and to bear the cost of (a) repairing such damage; and/or (b) replacing such damaged contents (together, “Damage Costs”). In addition to this, at the end of Your stay at the Property, the Property Owner will have up to 7 days (“Review Period”) to assess the condition of the Property and if it identifies any damage which it reasonably believes was caused by You or the Party and is able to provide sufficient evidence of the same, the Property Owner shall be entitled to make a claim to receive compensation for such damage (a “Damage Claim”). You will be notified of the Damage Claim and given an opportunity to respond. If You agree to pay, You authorise Us to deduct from the Damage Bond an amount required to compensate the Property Owner for the Damage Costs. If You and the Property Owner cannot resolve the Damage Claim, You agree that We may review the evidence provided and make a determination of the Damage Claim and where applicable deduct the relevant amount from the Damage Bond to compensate the Property Owner for the Damage Costs. At the end of the Review Period, the residual amount of the Damage Bond (if any) shall be refunded to You no later than 15 days after expiry of the Review Period using the same method provided when paying for the Damage Bond.
We have visited and checked each Property. The descriptions displayed on Our website are, to the best of Our knowledge, accurate and made in good faith. However, we shall not be responsible for any modifications made to the Property by the Property Owners without Our knowledge. We also do not accept any responsibility for the shortage of water supply, gas or electricity or other energy supply, nor for the breakdown of the swimming pool filtration system. If You have any problems during Your stay which cannot be resolved by dealing directly with the Property staff, You should contact Us immediately. We shall use all reasonable endeavours to assist You and solve any such problems as soon as reasonably possible. If you wish to lodge a complaint You must do so during Your stay at the Property. We request that, wherever possible you provide evidence to support Your complaints. We take all complaints seriously and will review all evidence provided. Where We determine, under consideration of the evidence provided and any other appropriate considerations, that the complaint is legitimate and has an impact on Your stay at the Property, We will endeavour to obtain appropriate compensation from the Property Owner for You provided that We shall not be liable for any such loss or damage You may suffer as a result of Your stay at the Property.
By accepting the Form and agreeing to the Booking Conditions You agree that You are responsible for Your own acts and omissions and that of the Party and anyone you invite to join or provide access to the Property. This means (i) You are responsible for leaving the Property (and its contents) in the condition it was in when You arrived; (ii) You are responsible for paying all amounts necessary to cover damage that You or the Party cause at the Property; (iii) You are required to follow any ‘house-rules’ provided by the Property Owner from time to time; and (iv) You must comply with applicable laws at all times. You also agree to always behave respectfully towards the Property staff, the Property and its contents. Should You or any member of your Party behaves disrespectfully, the Property Owner has the right to ask all guests to vacate the Property immediately without the right to receive any refund.
Entertainment parties or functions involving a number of invitees exceeding the maximum occupancy stated in the Form, as well as the rental, installation or use of equipment such as DJ platforms, speakers, lighting systems or similar, are strictly prohibited unless fully approved in advance and in writing by the Property Owner and duly notified to Us (venue fees may apply). Likewise, the hiring or engagement of third-party service providers, including but not limited to chefs, bartenders, catering companies, event planners or similar, must be expressly approved in writing by the Property Owner and notified to Us prior to any service being rendered at the Property. Any unauthorized use of the Property for such purposes shall entitle the Property Owner to request the immediate vacating of the Property by all guests, without any right to refund, and to retain the full amount of the Damage Bond.
To the extent permitted by law, neither the Property Owner nor Us can be held responsible for any accident or injuries occurred to all guests during their stay at the Property under any circumstances.
Children are generally accepted in the Property. However, some Property Owners apply certain child age restriction policy. It is Your duty to notify Us if there will be any children (and their exact age) in the Party before finalising the Booking.
Pets are generally not accepted in the Property. If You want to bring a pet, please check with Us before finalising the Booking so that we can seek prior written authorisation from the Property Owner. If authorisation is given, we reserve the right to increase the Damage Bond required from You.
The swimming pool, when available, will be kept clean and operational by the Property staff. If Your rental period is before 01 June or after 01 October, please check with Us if the swimming pool is operational. The Property Owner may, at its discretion, provide pool towels or beach towels for guests use. Swimming pools which are capable of being heated are heated upon request and at extra cost, please contact Us for further details / costs.
The Form specifies which services are included with the Property. These services are provided by the Property Owner. Any services not referenced in the Form are subject to availability and additional charges.
The Form specifies which services are included as part of a premium or luxury package purchased with Us at the time the Booking is made. These services are provided by Our trusted third-party suppliers and You may be required to accept their terms of service before being able to benefit from such services. Any services not referenced in the Form are subject to availability and additional charges.
In addition to the selected package, You may request to book extra services, either at the time of Booking or at a later stage, which We can arrange for You. The cost of these services will be added to the total package amount as EXTRA SERVICES and must be paid to Us in advance when requested. These services are provided by Our trusted third-party partners, and You may be required to accept their terms and conditions before being able to benefit from them.
Please note that the Property may be located on a small island with severe problems of drought or limited access to energy supplies. Therefore, water must be used sparingly during the summer months and in accordance with any restrictions set by the Property’s water supplier. If You experience a shortage of water, We will do everything We can in time to re-establish its supply. Electricity can also be disrupted, normally for a short period of time. However, We are not liable and cannot be held responsible for any inconvenience created by events beyond our control.
Unless specified otherwise, the Property may not have telephone or Internet services. In this case, We strongly recommend to travel with at least one mobile phone with open roaming service. When internet service is provided at the Property, We cannot guarantee the connection speed or capabilities of the internet or whether We will be able to re-establish the connection in case of a technical problem beyond Our control, such as a faulty line from the local telephone company.
Photographs or videos taken at the Property cannot be used or sold for profit or commercial activities, including on social media platforms, without prior written authorisation from Us and from the Property Owner.
Indoor smoking is strictly prohibited in the Property. Should You or a member of Your Party breach this rule, or should any upholstery or other furnishings be found damaged by smoking anywhere, We reserve the right to charge a minimum fee of EUR500 for cleaning the environment and/or replace its contents.
Valuables left at the Property are at Your own risk. Neither Us nor the Property Owner (or its representatives) can be held responsible for their loss, misplacement or theft at any time. Should the security of Your valuables be a concern to You, please contact Our local concierge who will, subject to availability, be able to arrange extra security service from a local specialized provider (at extra charge).
Neither We (along with Our affiliates) nor the Property Owner shall be liable for any default or delay in the performance of its responsibilities under the Booking Conditions if and to the extent such default or delay is caused, directly or indirectly, by fire, flood, earthquake, hurricane, drought, ocean phenomena, elements of nature or acts of God, riots, strikes, civil disorders, quarantine restrictions, epidemics, pandemics, or any other cause beyond the reasonable control of such party.
Our total liability to You in connection with the Booking or the Booking Conditions, including, but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise, shall not exceed the total Rental Cost paid by You for the Booking.
You will normally be required to confirm acceptance of these Booking Conditions and of the Booking as a whole by electronically signing and submitting the Form via a certified third-party platform. However, should You, for any reason, omit to complete the electronic signature procedure but proceed anyway with any payment to Us in connection with the Booking, such payment shall constitute full and binding acceptance of these Booking Conditions.
This Agreement is made solely between You and Us. It may only be transferred to another party with Our prior written consent. No third party has any right to amend its terms. If any part of these Conditions is found invalid or unenforceable by a court or authority, the remaining provisions shall continue in full force and effect. Any delay by Us in exercising Our rights under this Agreement shall not constitute a waiver of those rights.
The Form may contain special booking conditions for the specific Property You decide to book which shall apply to the Booking (“Property Special Conditions"). Where there is any inconsistency or conflict between any of the provisions of the Booking Conditions and the Property Special Conditions, the provisions in the Property Special Conditions shall prevail.
Any dispute or claim arising out of or in connection with the Booking Conditions (including the Booking) shall be governed by and construed in accordance with the law of England and Wales. If You live in the United Kingdom or any country in the European Union, You are always entitled to any mandatory consumer protections applicable in the country where You live. The parties agree that the courts of the territory where the Property is located shall have non-exclusive jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Booking Conditions (including the Booking) or is subject matter or formation.
